Troubleshooting center
Unable to log in
Possible cause
Wrong number or password, poor connection, or a temporary lock.
Check
- • Correct registered number
- • Caps lock / extra spaces
- • Stable internet
Try these steps
- 1. Re-type credentials carefully
- 2. Use Forgot Password
- 3. Wait 15–30 minutes if locked
Contact official support
If you're still locked out after resetting.
Forgotten password
Possible cause
Password not saved or changed elsewhere.
Check
- • Access to your registered number
Try these steps
- 1. Tap Forgot Password
- 2. Verify with OTP
- 3. Set a new unique password
Contact official support
If you no longer have the registered number.
Registration errors
Possible cause
Number already used, invalid invite code or weak password.
Check
- • Have you registered before?
Try these steps
- 1. Try logging in instead
- 2. Register without the invite code
- 3. Use a stronger password
Contact official support
If the number shows as used but you never registered.
Verification problems (OTP)
Possible cause
Network delay, SMS filtering or a wrong number.
Check
- • Signal strength
- • Spam/blocked SMS folder
Try these steps
- 1. Wait 60 seconds
- 2. Request once more
- 3. Restart phone
Contact official support
If no OTP arrives after several tries.
Website not loading
Possible cause
Network, DNS, browser cache or a temporary outage.
Check
- • Other sites load?
- • Typed the official address?
Try these steps
- 1. Switch Wi-Fi/mobile data
- 2. Clear cache
- 3. Try another browser
Contact official support
If it stays down for hours.
App installation issues
Possible cause
Low storage, an older copy installed or a corrupted file.
Check
- • Free storage
- • File from official site
Try these steps
- 1. Uninstall old version
- 2. Re-download
- 3. Restart phone
Contact official support
If the official file still won't install.
Account access concerns
Possible cause
Possible unauthorised access.
Check
- • Recent activity you don't recognise
Try these steps
- 1. Change password immediately
- 2. Log out other devices if possible
Contact official support
Immediately, through the official app.